No sound after setup
Confirm your real headset or speakers are connected and selected as Audio Q’s playback output. If Windows is stuck on the virtual cable, use Audio Q’s output recovery/fix option or switch Windows output back to your real device.
HELP
Audio Q Support
Start with the checks below. They cover the most common Windows audio-routing and update problems without changing game files.
VB-CABLE shows as missing
Use the VB-CABLE install option inside Audio Q. Audio Q can attempt to obtain the official installer and will show manual instructions if the automatic download is unavailable.
Update will not install
Check your internet connection and retry. Audio Q verifies the downloaded update before launching it; a failed verification leaves the currently installed version unchanged.
Moving to a new PC
Deactivate the old device using the licence controls available with your purchase, then activate Audio Q on the replacement PC. If the old PC is unavailable, contact support with your order details.
Game audio sounds wrong
Start with Audio Q’s standard tune and confirm the correct map mode. Check the in-game audio recommendations and avoid stacking multiple third-party EQ/effects tools unless you understand how they interact.
Need a useful error report?
Audio Q includes an option to copy recent diagnostic log information to the clipboard. Paste that into your support message along with what you were doing when the issue occurred.
CONTACT SUPPORT
Still stuck?
Email us with your Windows version, headset/device name, Audio Q version, what you expected to happen, what actually happened, and any error message.
Please do not send passwords or full payment-card details.